Big Red Group significantly improves order accuracy with Snapfulfil's cloud WMS

The challenge

Established in 2007 as a niche internet retailer, Big Red Group has grown to become a multi-faceted group, spanning every aspect of e-commerce.

Building on its core competence in e-commerce and logistics, the company established 'Platform Retail' - a new business unit which provides third-party e-commerce management, logistics and fulfillment services to other online retailers.

While Big Red Group's proprietary software had driven impressive growth in its own e-commerce channels, the company recognized that it needed a best-of-breed Tier 1 warehouse management system (WMS) to underpin the levels of performance and accuracy required to deliver a full 3PL offering in a highly competitive environment.

The solution

Thanks to its fully-managed Software as a Service model and rich functionality, Snapfulfil ticked all of Big Red Group's boxes.

Big Red Group's Head of Operations, Andrew Gilbert, said: "We chose Snapfulfil as the entry costs are extremely competitive for a new business venture, yet provide a comparable level of performance and flexibility to the more expensive WMS options out there.

"It was also a one-stop-shop where all aspects of the system, including software, hardware and infrastructure, were taken care of, resulting in a simple monthly charge which was efficient to fund and easy to account for. Importantly, Snapfulfil also provides a system and infrastructure which is scalable at short notice - critical to us as we bring on more and more clients to Platform Retail."

The benefits

The project aims were to achieve a high accuracy, low cost performance from the warehouse team, by eliminating paperwork and automating decision-making. By providing full visibility of order status, Snapfulfil also allows Big Red Group to ensure that all of its customer expectations are being met or exceeded and provides data to support accurate and timely billing.

Since implementing Snapfulfil, order accuracy has increased from 98.9% to 99.3% and it is expected that this vital metric will continue to improve.

Andrew Gilbert concludes: "In the few short months since having Snapfulfil fully operational, Platform Retail has seen a doubling of sales growth from one of its clients and the onboarding of a further three. This uplift in operational workload has transferred seamlessly into the business with little impact and no need for further head count, thanks to the processes and efficiencies afforded via Snapfulfil."