If any supplied equipment breaks down, what do we do?

If any of our supplied equipment becomes defective we will send out a replacement by mail/courier the same day if you notify us by noon, next day if after noon.

How does support work?

Snapfulfil monitors availability, performance, and reliability on a 24/7 profile.  Additional customer telephone and email support is provided by the dedicated Snapfulfil service desk and operates between 9.00am and 5.30pm for standard office hours support. This support is provided in your simple monthly fee, paid with your Snapfulfil subscription. Telephone support, up to 24/7 cover can be provided if required. Contact us for more details.

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